Property management
Short-term rental management built for the Caribbean.
Full-service management for villas, homes, and apartments across the islands — designed to grow direct bookings and protect your property with real local operations.
What we do
Every part of the guest experience — handled.
Listing setup & optimization
Photography direction, thoughtful copy, and a boutique listing built to convert.
Direct booking setup
Your property presented on ShamalieRentals.com — no third-party fees layered on top.
Channel & calendar coordination
Coordinated across the platforms you use so calendars stay clean and accurate.
Guest messaging
Timely, on-brand guest communication before, during, and after every stay.
Check-in instructions
Personalized arrival details, house guides, and a smooth first-night experience.
Cleaning coordination
Trusted cleaners scheduled and monitored between every stay.
Maintenance coordination
Local vendor network for repairs, pool care, landscaping, and preventative work.
Owner reporting
Clear monthly reporting on bookings, revenue, and property activity.
Review management
Guest reviews handled professionally to protect your listing's reputation.
Revenue & pricing support
Rate guidance tuned to season, demand, and property positioning.
Local guest support
Real Caribbean-based support for guests — not a call center on another continent.
Concierge upsells
Curated add-ons — chef, transfers, boat charters — that elevate every stay.
Operating model
Guests communicate with Shamalie. Owners support the operation. Vendors solve issues.
Guests communicate with Shamalie.
All guest messaging, questions, and support run through the Shamalie team — before, during, and after the stay.
Owners support the operation.
Owners set the standard, share property knowledge, and stay informed through clean reporting — without being on-call for guests.
Vendors solve issues.
A local network of cleaners, handymen, pool techs, and specialists dispatched by Shamalie as needed.
Issue handling
A clear workflow when something needs attention.
Not every issue is an emergency — and not every issue should reach the owner. Here's how Shamalie handles each tier.
Minor issue
Handled locally.
Small requests — a light bulb, restocking, quick guidance — handled by the Shamalie or local team without disturbing the owner.
Medium issue
Coordinated together.
Shamalie communicates with the guest and coordinates with the owner or preferred vendor to resolve the issue quickly.
Major issue
Escalated & protected.
Shamalie escalates, protects the guest experience, and coordinates a full response — keeping the owner informed at every step.
Ready to talk?
Let's see if your property is a fit.
Share a few details about your home and our team will review the fit for management, co-management, or a verified partner listing.